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Return Policy

Individual and Church Customers

Merchandise Return Policy

  • Merchandise being returned from a customer must be returned and received by Pathway Press within 4 weeks of the date of the invoice included with the merchandise.
  • All returns must be accompanied by the original invoice provided by Pathway Press.
  • A restocking fee of 5% will be applied to Sunday school curriculum returns. (Five percent is derived from total credit amount requested.)
  • All returns must be accompanied by a completed return authorization form. This form is available below by clicking on the link.
  • Only clean, saleable merchandise will be accepted.
  • Only current merchandise can be accepted for credit.
  • Out-of-print or discontinued items are not returnable.
  • CD and DVD returns must be unopened.

Shipping Policy

  • All customers are financially responsible for freight charges incurred during return shipment to Pathway Press, unless the error was incurred by Pathway Press.
  • All packages must have a return address.
  • All items should be packed well and in the original packaging, if possible.
  • If original packaging is not feasible, all merchandise should be packed to prevent damage during shipment. The condition in which Pathway Press receives the merchandise will determine whether or not a return request is granted.
  • Make sure merchandise is tightly packed and secured with packing peanuts or other security.
  • All packages with mixed titles should be prominently marked on the outside of the package.
  • If applicable, please package same series, volumes or identical titles in the same package.
  • If a package is breakable, please mark “FRAGILE” on the package.

Return Authorization Forms

Individuals & Churches

Trade Accounts

Return Authorization Forms require the free software Adobe® Reader®