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Faq

FAQ

Whom do I contact to purchase products?

By phone: 1-800-553-8506, press 1
By fax: 1-800-546-7590
By mail: Pathway Press 1080 Montgomery Avenue or PO Box 2250, Cleveland, TN 37320-2250
By Internet: www.pathwaytrade.com

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Where is Pathwaybookstore.com located?

Pathwaybookstore.com is the online home of Pathway Bookstore. Pathway Bookstore is located in Cleveland Tenneessee, Exit 25 from I-75, which lies 30 miles north of Chattanooga and 65 miles south of Knoxville Tennessee.

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How can I establish an account with Pathway?

Call 1-800-553-8506 and press 1 for a Customer Sales Representative.

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Who owns Pathwaybookstore.com?

Pathwaybookstore.com is the online home of Pathway Bookstore. Pathway Bookstore and Pathway Press are a non-profit company owned by the Church of God in Cleveland Tennessee. Find more information on Pathway Press by visiting our web site: PathwayPress.org.

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Does Pathway Bookstore only do business on the Internet?

PathwayBoostore.com is the online home of Pathway Bookstore in Cleveland TN, one of the largest Christian bookstores in the United States. Pathway Bookstore has serviced the needs of Christians and Churches for over 70 years, through our Christian bookstore in Cleveland. Customers can still place orders with us by phone, fax, or mail. To call and order in Dial (800) 553-8506. Fax orders should be sent to (800) 546-7590. Orders can be mailed to Pathway Press 1080 Montgomery Avenue, Cleveland, TN, 37311.

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Can I contact Pathwaybookstore.com?

Absolutely! At Pathwaybookstore.com we welcome and encourage our customers to get in touch with us. We always appreciate the feedback we receive from our customers, whether they`re letting us know what we`re doing right or telling us what we`re doing wrong. Please suggest any ways that we might improve our site to make it even easier for you to find the very best in Christian products. You can email us most effectively by using our online Email form or call 1-800-553-8506.

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Shipping within the continental United States

For orders delivered within the continental United States, Pathwaybookstore.com offers these distinct shipping methods. Each method differs in price: Parcel Post(1 to 3 weeks for delivery)UPS Ground(3 to 5 business days) and UPS 2nd Day Air(2 business days except holidays and weekends) Orders are generally shipped within 24-48 hours provided that the items on your order are in stock. (Except on weekends and national holidays.) Please note that these shipping methods are only available to our U.S. customers.

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Shipping to Canada

Currently, we offer only Standard Canadian Service to our Canadian customers. We will add GST or HST (when applicable) to your order if you process it on our site. *Additional shipping charges may be added when order is shipped. You will be notified in advance.

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Shipping to an APO or FPO address

If you have an APO or FPO address, your order will ship Priority Mail.

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How do you calculate shipping charges for orders?

Postage is based on the total cost of your order, not the weight of the package. When you complete your order at Pathwaybookstore.com, our online ordering system will automatically calculate the postal charges based on the total cost of the particular order, so there`s no need for you to figure it out for yourself. *If shipping to Canada or Internationally, additional shipping charges may be added when order is shipped. You will be notified in advance.

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I just placed an order with you. When will it ship out?

Provided that the items on your order are in stock, we will begin to process it immediately -- within 24-48 hours of receipt. Once you`ve placed an order at Pathwaybookstore.com, you will receive an e-mail confirmation saying that we`ve received and are processing your order. Out-of-stock items are mailed when they become available and are generally shipped by the same method as your original order. However, Pathwaybookstore.com reserves the right to downgrade the shipping method for out-of-stock items, if necessary.

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Do you ship internationally?

All international orders must be called in to our Order Department, 1-800-553-8506.

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What are the hours of operation for Pathwaybookstore.com?

PathwayBookstore.com is open and operational 24 hours a day, 7 days a week.

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